Visit our shop in Roskilde – see opening hours here
EU shipping
EU shipping
The right to complain is 2 years under the Sale of Goods Act. Our right to complain applies to defects in material and/or manufacturing. The complaint must be made within a reasonable time after the defect/damage is discovered.
The warranty does not cover defects or damages caused by incorrect operation of the product/service.
Planandplot.dk will cover return costs to a reasonable extent, provided the item is returned in agreement with planandplot.dk.
When returning an item, please contact contact@planandplot.dk.
Complaints should be sent to:
Plan and Plot Studio
Hersegade 8
4000 Roskilde
Denmark
Parcels must be sent to the above address. Parcels sent to parcel shops will not be accepted and will not be collected.
Parcels sent by cash on delivery will not be accepted.
If a refund has been agreed upon, please send us your bank details so we can transfer the agreed amount. Information should be sent to kontakt@planandplot.dk
You have a 30-day full right of return on items purchased in our webshop. The period is counted from the day you receive the order.
Return costs are borne by you as the customer.
You must notify us of your cancellation within 30 days of purchase, and the item must be returned within 14 days thereafter.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and the way it works. In other words, you can try out the goods in the same way as you would in a physical shop.
If the item has been tried out beyond what is described above, we will consider it used, meaning that if you cancel the purchase, you will only receive a portion or none of the purchase amount back, depending on the item's commercial value.
To receive the full purchase amount back, you must do the same as you would in a physical shop. You may try the item, but not use it in earnest.
You can use our returns portal to report your return and purchase a shipping label.
If you do not wish to use the returns portal, you can alternatively send us an email at kontakt@planandplot.dk.
In the email, it must be clear that you wish to exercise your right of withdrawal. You can also enclose our Standard Cancellation Form when you return the package.
Plan and Plot Studio
Hersegade 8
4000 Roskilde
Denmark
Note:
If a parcel is not collected from the parcel shop and is therefore returned to us, you will be charged the actual costs incurred by us from the shipping company for the return shipment. This also applies even if the order was sent with free shipping.
If you wish for us to resend the package, payment for a new delivery will be required.
When you buy for at least 400 kr., you get a small A pack of pills is included in your purchase.
Only valid on the webshop.